Customer Care
Do you need to get in touch with us? Please send an email to shop@frantzengroup.com and we will get back to you as soon as possible.
SOCIAL MEDIA
We would love to see pictures of your purchase, follow and tag us on Instagram @frantzengroup
SHIPPING & DELIVERY
Orders are processed within two business days and delivery time depends on where in the world you are located. We operate Monday to Friday and not on public holidays. In Stockholm, you have the option to collect your order at Brasserie Astoria, located on Nybrogatan 15.
Any customs, duties, or taxes are to be paid by the customer.
RETURNS
We hope you are satisfied with your products, but if you need to return them, you have 30 days from the day of purchase to make a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include original tags and product packaging.
Please note: We do not cover the cost of postage for the return or return labels. Use the shipping method of your choice when returning items to us. We are not responsible for any damage or loss of returned packages and suggest you insure any package you return through the carrier.
To return your product, you should mail it to:
Frantzén Group
Nybrogatan 11
114 39 Stockholm
Sweden
In Stockholm, we offer the possibility to hand in your return at one of our locations—email shop@frantzengroup.com for further information.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you used during the purchase.